About shipping and returns
about shipping cost
Shipping and handling fees are included in the price of $2 nationwide.
About mailing
All items will be shipped via USPS (United States Postal Service).
About returns
| Defective product | We take the utmost care in packaging and shipping, but in the unlikely event that the product is damaged, missing, or is different from what you ordered, we will exchange the product or issue a refund. |
| Returns | In the case of a return due to customer's convenience, we will refund the product price for the unused product, but we will charge the actual shipping cost for delivery from the United States and the product return. |
| Deadline for returns | Please notify us by email within 7 days of receiving the product, clearly specifying the order number, product number, defective part, etc. After that, we cannot accept returns or returns after cutting by the customer, so please check the product immediately after receiving it. |
| return method | Please return the product by ordinary mail within 7 days after receiving the return confirmation email. We will ship the replacement product as soon as we receive the returned product. If you return a defective product for exchange, we will refund the shipping cost after the product arrives. |
| In addition, we cannot accept returns before the return confirmation email from our store arrives, so please be sure to wait for contact from our store before returning the item. | |
Feel free to contact us with any questions info@chantaltrim.com
About imported goods
1. Customs duties
All products will be delivered directly to the customer from the United States and will be imported personally.
Exceeding a certain amount may incur customs duties. In the case of "regular" purchases by individual customers at our shop, we think that there is little concern about customs duties, but in the unlikely event that customs duties are likely to be imposed, we will contact you before shipping.
Customs duty varies depending on the item, but you can think of it as paying the consumption tax in Japan and the United States.
The amount you are purchasing does not include consumption tax in both the United States and Japan. Please understand that customs duties are the responsibility of the customer.
2. About product prices and exchange rates
In order to reduce the burden on the customer on the price of imported goods, we have set the exchange rate as low as possible. Depending on exchange rate fluctuations, we may change the price of each product and shipping fee. Please note that product prices are subject to price reductions and price increases without prior notice.
In addition, the price at the time of the customer's order will be as set.