Newly opened online store for trimmings to the U.S. customers. This online store opens door to Japanese customers more than 15 years. Please enjoy the trimmings procured from Europe, Japan and the U.S.A. All shipments are domestic within the USA.
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About shipping and returns

about shipping cost

Shipping and handling fees are included in the price of $3 nationwide.

About mailing

All items will be shipped via USPS (United States Postal Service).

 

 

About returns

Defective product We take the utmost care in packaging and shipping, but in the unlikely event that the product is damaged, missing, or is different from what you ordered, we will exchange the product or issue a refund.
Returns In the case of a return due to the customer's convenience, we will refund the product price and shipping fee of $3.00 for unused items, but we will ask you to pay the shipping fee for returning the item.
Deadline for returns Please notify us by email within 14 days of receiving the product, clearly specifying the order number, product number, defective part, etc. After that, we cannot accept returns or returns after cutting by the customer, so please check the product immediately after receiving it.
return method Please return the product by ordinary mail within 14 days after receiving the return confirmation email.
We will ship the replacement product as soon as we receive the returned product.

If you return a defective product for exchange, we will refund the shipping cost after the product arrives.
In addition, we cannot accept returns before the return confirmation email from our store arrives, so please be sure to wait for contact from our store before returning the item.

Feel free to contact us with any questions info@chantaltrim.com